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01 Area of application

All deliveries and services provided by Khanate Systems (hereinafter referred to as the Seller) are performed exclusively on the basis of these general terms and condition of sale and delivery. Any alternative terms and conditions on the part of the Customer shall not apply unless the Seller should confirm these in writing. There are no supplementary agreements.



02 Conclusion of contract, correction of input errors, contract language, storage of the contract text

  1. All offers on the online shop are subject to change and not binding. All offers are subject to prior sale.
  2. In ordering the desired goods via internet by clicking "Order with obligation to pay" in the last step of the order process, the Customer makes a binding offer to conclude a purchase agreement.
    • The Seller has the right to accept this offer by issuing to the Customer an order confirmation within 14 calendar days. The order confirmation shall be sent by e-mail.
    • If the Seller does not accept the offer within 14 calendar days, it shall be considered rejected.
    • The information generated automatically upon receipt of the order does not constitute an order confirmation. It merely serves to verify the communicated data.
  3. The Seller reserves the right to not accept the Customer's order without stating reasons. If a payment was made in a case were an order was not accepted, it will be refunded in full.
  4. The Seller reserves the right to only sell usual household quantities to consumers.
  5. The Customer can place an order by placing the desired goods in the shopping cart. There the Customer may modify at any time the desired quantity or delete goods completely. After placing goods in the shopping cart, the Customer can click on the button "Order now" to enter a web page where the Customer may enter his/her data and then get information on the shipping and choose the payment method. The Customer can review his/her order on the overview page "Review your order". To correct input errors (e.g. with respect to the payment method, data or quantity), the Customer can click "Edit cart". To cancel the order process, the Customer can simply close the browser window. By clicking the confirmation button "Order with obligation to pay", the declaration becomes binding in the meaning of section 2 (2).
  6. The only languages available for the conclusion of the contract shall be English and German.
  7. The Customer receives the contractual provisions together with information on the goods ordered including these Terms & Conditions and the information on the right of withdrawal by email upon acceptance of the contract offer or together with the notification thereof. The Seller does not store the contractual provisions for the Customer.

03 Prices, payment

  1. The prices listed at the time of ordering are applicable to all goods and services. The Seller's prices are in Euros and include the currently applicable statutory VAT. The shipping costs are not included but will be indicated before the Customer places his/her order.
  2. The purchase price is payable within 14 days from the date of the order confirmation. The goods will be delivered only once the full purchase price is paid. The Seller accepts payment via credit cards and PayPal. The customer may also use their credit card as a billing method with PayPal. The Seller will issue the invoice when the goods are dispatched.

04 Delivery

  1. Insofar as the goods are on stock and available, the Seller shall dispatch them within 1-3 work days. Delivery is performed through the dispatch of the purchased item to the address provided by the Customer.
  2. In the event of a delivery delay, the Seller shall notify the Customer immediately upon becoming aware of the delay.
  3. If the Seller can prove that a delay in delivery is not a result of gross negligence or intentional conduct on the side of the Seller, all liability of the Seller for damages is limited to the foreseeable damage.

  4. All deliveries shall be made CIP (Incoterms 2020) to the address indicated in the order. This means that the Seller will provide for the packaging of the goods, for the shipment (at the Customer's cost) and for the insurance during shipment. The method of dispatch, the carrier and dispatch route shall be at the Seller's discretion unless otherwise expressly instructed by the Customer. The Seller does not guarantee any delivery times, however, the following estimates can be considered as a guideline.

    Shipment as DHL Parcel (jackets, sweatshirts, pants, shoes, etc. with a value above 153 EUR as well as all orders of any value shipped from the Czech Republic)

    • Germany: DHL Insured Standard Shipping/approximately 2 business days – 25 EUR
    • EU & Switzerland: DHL Insured Standard Shipping/approximately 3 business days – 25 EUR
    • UK, Portugal and Spain: DHL Insured Standard Shipping/approximately 3-5 business days – 25 EUR
    • Rest of World: DHL Insured Standard Shipping/approximately 3-5 business days – 55 EUR

05 Retention of title

The purchase item shall remain the property of the Seller until paid for in full. Prior to transfer of title the Customer is not permitted to pledge, assign as security, process or modify the goods without the express permission of the Seller.

06 Deviations, Warranty

  1. The Seller's products are originals. Insignificant deviations of the actual products from the photos made available by the Seller, in particular in terms of colour and design, are unavoidable and do not constitute defects.
  2. If the delivered goods purchased in the online shop are defective, the Customer is entitled, within the scope of legal provisions, to request rectification, to withdraw from the contract or to reduce the purchase price.
  3. The limitation period of warranty claims for the delivered goods is two years from the receipt of the goods.

07 Intellectual property rights

  1. All content included on this Site (as well as any other linked sites owned by the Seller), such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of the Seller and is protected by national and international copyright and other intellectual property laws. The Customer may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of the Seller as the case may be.
  2. The Seller shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. The Seller shall have the right, at any time, to claim the authorship of any Content posted on this Site (as well as any other linked sites owned by the Seller) and to object to any use, distortion or other modification of such Content.
  3. Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by the Seller shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

08 Customer cancellation rights

Please refer to our cancellation policy for all information related to returning goods to us.

09 Final provisions

  1. In the event that a provision of these general terms and conditions or any other agreement in the scope of this contract should be invalid, this shall not prejudice the validity of the remaining provisions. The statutory provision shall apply in substitution of the invalid provision.
  2. The courts of Munich, Germany shall have exclusive jurisdiction over all disputes arising out of or in connection with the order of the Customer provided that (i) the Customer is not a consumer or (ii) the Customer is a consumer but is domiciled outside Germany.
  3. Place of performance for all duties arising from the contractual relationship is the applicable Seller's place of business.
  4. The contractual relationship between the Seller and the Customer shall be subject to German law. The application of the UN Convention on the International Sale of Goods (CISG) shall be excluded.
  5. The EU Commission provides a platform for out-of-court online dispute resolution (ODR platform), which can be accessed at http://ec.europa.eu/consumers/odr/. The Seller is neither obligated nor willing to participate in a dispute settlement procedure at a consumer arbitration board. The Seller's email address is shop@acrnm.com.